Privacy policy

Privacy Policy

At Azaleira, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or place an order.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name

  • Phone number

  • Delivery address

  • Email address (if provided)

  • Order details and payment method (Cash on Delivery / Bank Transfer)

We may also collect basic device and browsing information through cookies to improve your shopping experience.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your order

  • Contact you for order confirmation or delivery updates

  • Provide customer support

  • Improve our website and product experience

  • Send promotional messages (only if you agree)

We do not share, sell, or rent your personal information to third parties for marketing.

3. Sharing Information with Courier Partners

To deliver your order, we may share only the necessary details (name, phone number, address) with our trusted courier partners. This information is used solely for delivery purposes.

4. Payment Security

We do not store any banking details when you choose to pay through Bank Transfer, Easypaisa, JazzCash, or Cash on Delivery. These transactions are processed securely through their respective platforms.

5. Cookies & Tracking

Our website may use cookies to:

  • Recognize returning customers

  • Improve website speed and personalization

  • Analyze basic browsing behavior (non-personal)

You may disable cookies in your browser settings if you prefer.

6. Data Protection

We take all necessary steps to protect your information from unauthorized access, misuse, or disclosure. Only authorized staff can access your order details.

7. Your Rights

You may request:

  • Correction of your personal information

  • Deletion of your data (after order completion)

  • Opt-out from promotional messages

Simply contact us through WhatsApp or our support email.